Warranty

Return Conditions

Claims on over-deliveries and short-deliveries are accepted within 7 business days from the receipt of the goods by the client.

The warranty period is 24 months for products intended for passenger cars, starting from the date of purchase of the product by the direct user of the vehicle.

The warranty period is 12 months for products intended for motorcycles, taxis, ambulances, police vehicles, vans, and trucks, starting from the date of purchase of the product by the direct user of the vehicle.

Product Warranty

The warranty only covers items that are replaced by a qualified workshop under proper handling.

It is essential that the part to be replaced for a specific vehicle matches the parts catalogue. The warranty is not provided for adapted parts not listed by the customer in the catalogue.

In the event of a complaint

When filing a claim on quality issues, the customer must provide the following information:

The reason for the claim:

manufacturing defects;
discrepancy between the declared parameters and applicability;
during operation, the part went out of order within the warranty period declared by the manufacturer.

A completed claim form according to the template. A scanned report must be submitted with the signature of the responsible person on behalf of the client and the seal of the company.

Photos of the part that must meet the following requirements:

the photo must be of good quality and clearly show the damage: breakage, no technical hole, damaged mount, etc.), which will be photo evidence when considering the claim;
photo of the engraving on the spare part;
photo of the product packaging with label.

* If it is impossible to confirm the damage/flaw from the photo, you need to request a video.

E-mail: support@speurope.pl

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